Terms & Conditions
The following terms and conditions will apply to the use of the online store with the paroi.gr brand located at www.paroi.gr. Each user who enters and transacts or uses the services of the online store (hereinafter referred to as "visitor" and/or "user" or "customer" depending on whether he is limited to visiting the store only or orders and sells products and services) is deemed to consent to and unconditionally accept the below terms set forth herein, without any exception. If any user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store.
General terms
The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems it necessary, and does not undertake the obligation to inform consumers of any change, except by updating the corresponding page of the present online store. Contracts through the online store are drawn up in the Greek language.
Information & Products Provided
The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made due to error/misdirection in common experience or wrong product information of third-party manufacturers and is entitled to correct them whenever it becomes aware of their existence.
Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss arising from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer on the basis of the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability in such a case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". Under no circumstances is the COMPANY liable civilly or criminally for any damage (positive, special or cumulative, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any non permitted third-party interventions in products and/or services and/or information available through it.
Risk transfer
In contracts where the supplier ships the goods to the consumer, the risk of loss or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and other than the carrier has acquired physical possession of the goods. However, the risk is transferred to the consumer if he hands it over to the carrier, if the carrier has been instructed by the consumer to transport the goods and this option was not offered by the supplier, without prejudice to the consumer's rights against the carrier.
Intellectual property rights
All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any
Refunds and Cancellation Policy
Returns Policy
We strive for the complete satisfaction of our customers. If you are not satisfied with your purchase, the following applies:
- Time Margin for Returns: You can return the product within 14 days from the date of receipt.
- Product condition: the products must be intact, in their original packaging and with all accompanying documents.
- Return Procedure: Please contact us by email at info@paroi.gr or by phone at 6983325486 to receive return instructions. Fill out the return form found on our website.
- Return costs: The customer covers the return costs, unless the product is defective or wrong.
- Refund or Replacement: you can choose to refund or replace the product. The refund will be made within 10 working days of receipt of the returned product.
Cancellation Policy
We understand that you may need to cancel your order. Here is our cancellation policy:
- Cancellation Time Limit: You can cancel your order free of charge if the cancellation is made before the product is shipped.
- Cancellation Procedure: contact us as soon as possible by email at info@paroi.gr or by phone at 6983325486.
- Refund:If the order is cancelled before shipment, you will receive a full refund. If cancellation is made after shipment, the refund policy applies.
- Cancellation Charges:There are no cancellation charges if the cancellation is made before the product is shipped.
Product Delivery Policy
Introduction
This delivery policy describes the terms and conditions for the delivery of products from our online store. We are committed to providing our customers with fast, reliable and secure delivery of their orders.
Delivery Time
The delivery time depends on the availability of the product and the location of the recipient. Indicative delivery times are as follows:
- Εwithin the country: 1-2 working days
- Within the country: 3-5 working days
- International orders: 7-14 working days
Please note that delivery times may vary during periods of high demand or due to unpredictable factors.
Delivery Cost
Delivery costs are calculated during the payment process and depend on the location of the recipient and the weight of the order. The general cost rules are as follows:
- Within the country: free for orders over 30€, otherwise 3€
- International orders: Calculated on a case-by-case basis
Delivery Method
We use reliable partners for the delivery of our orders. The main delivery methods include:
- Courier
Customers have the option to choose the desired mode of delivery upon completion of their order.
Order tracking
Once your order has been shipped, you will receive a tracking number via email. With this number you can track the progress of your order via the delivery partner's website.
Delivery Problems
If you experience any problems with your delivery, please contact our customer service at info@paroi.gr or by phone at 6983325486. We will do our best to resolve the problem as soon as possible.
Returns and Exchanges
If for any reason you are not satisfied with your order, you can return or exchange it within 14 days of receipt, following our returns policy as stated on our website.
Changes to the Delivery Policy
We reserve the right to modify this policy at any time. Changes will be published on our website and will apply to all orders placed after the changes are published.
If you have any questions regarding the delivery policy, please contact us.